Cancellation & refunds

Cancelling an order

• Before dispatch (in-stock dolls): you may cancel for a full refund of the amount paid.
• Made-to-order pieces: once making has begun, the advance paid is not refundable because the piece is made specially for you.
• After dispatch: orders cannot be cancelled.

Damaged in transit

If a doll reaches you broken or damaged, tell us within 48 hours of delivery through Support in your account, with an unboxing video and photos. After checking, we will repair, replace, or refund the damaged piece — whichever you prefer and is possible.

Returns

Because every doll is hand-made and fragile, we do not accept returns for change of mind. Natural variations in colour, finish and size from the photographs are not treated as defects.

How refunds are paid

Approved refunds are paid by UPI or bank transfer to the account you tell us, within 7 working days of approval.

Questions about this policy? Write to hello@thegolushop.com or call us at the number on our contact page.