Privacy policy

The Golu Shop (“we”, “us”), a brand of T. Kandhan, Ganesha & Dhasara Golu Toys Making, Old Pet, Krishnagiri, Tamil Nadu, respects your privacy. This policy explains what we collect when you use thegolushop.com and how we use it.

What we collect

• Enquiry details — your name, email, phone number, city, country, the products you choose and any message you write.
• Account details — your customer ID, addresses, favourites, quotations, orders, invoices and support requests.
• Payment records — the amount, date, method and reference of offline payments you make. We never collect card numbers; there is no online card payment on this site.
• Technical data — basic information your browser sends (such as IP address and device type) and, if enabled, anonymous statistics from Google Analytics.

How we use it

• To reply to your enquiry and send quotations, invoices and order updates.
• To create and run your customer account.
• To ship your order and share tracking details.
• To answer support requests and keep records required by law (for example, GST invoices).

We do not sell or rent your personal information. We share it only with those who help us deliver your order (such as courier companies) and when the law requires it.

Cookies and local storage

We use one essential cookie to keep you signed in, and your browser's local storage to remember your enquiry list and favourites. If analytics is enabled, Google may set its own cookies to measure visits.

Keeping your data safe

Passwords are stored in encrypted (hashed) form. One-time passwords must be changed at first sign-in. Access to customer records is limited to our staff.

Your choices

You may view and correct your details in your account, or ask us to delete your account and enquiries at any time, except records we must keep by law.

Changes

We may update this policy; the date at the top shows the latest version.

Questions about this policy? Write to hello@thegolushop.com or call us at the number on our contact page.